Service FAQ

Customer Services FAQ

1. How do I submit an Address Change or other policy changes?

A change of address or any other needed changes to your policy must be submitted in writing on your company letterhead or your agent may submit the change on a signed Acord Policy Change Request form. An endorsement will be issued to the insured and agent to verify the change has been accepted and processed by iSurity.

2. How can I obtain an iSurity quote?

We are able to quote over 20 classes of insurance over the phone. Agents currently contracted with iSurity are invited to contact one of our underwriters for a phone quote if the class is eligible. Otherwise, a contracted agent may submit a completed Acord application, appropriate for the line of coverage needed. iSurity’s underwriters acknowledge every submission within 24 hours of receipt.

3. When can an insured amend estimated payroll amounts?

iSurity will accept a change to an insured’s estimated payroll amount at anytime during the policy term. The insured should submit a written request on their company letterhead (or attach a business card to the letter) to indicate the revised estimated payroll amount per class code. As with any policy change, iSurity Underwriting will then issue a Change in Payroll endorsement billing statement, which will amend any remaining monthly installment amounts. This statement will be mailed to both the insured and agent.

4. How do I renew a policy?

There are three steps required for renewal.

An Estimated Payroll Request form (EPR) is issued to the insured and the agent 75 days in advance of the renewal date. The insured must complete and sign this form, documenting the estimated payroll for each class code that is applicable to the renewal policy period. This completed EPR must be returned to iSurity prior to the renewal date.
A renewal billing is issued to the insured and agent no less than 33 days in advance of the policy’s renewal date. In order to renew the policy, iSurity must receive and accept the full renewal deposit by the renewal date.
A renewal policy will then be issued and mailed to the agent for review. Once the agent has confirmed that the policy information is correct he or she will forward the insured’s copy of the policy to the insured.

5. What do I need to do when renewing my policy to continue having payments automatically drafted from a bank account?

You must complete and sign a new ACH form with your relevant account information at each renewal.

Questions included here are the ones we are often asked. If you have additional questions, we are happy to answer them on an individual basis. Please email us at: underwriting@isurity.com. Thank you.

Service FAQ

Product Overview

Contact Us