Claims Management
When an accident, injury or work-related illness prompts a claim, iSurity’s Claims Management Specialists represent your company and assist your employees with professionalism balanced with compassion. Responsive medical attention is the first step, in a thorough process that includes evaluation and direction of medical treatment, and investigation of the accident.
Our vast experience with professionals in the medical community allows us to assess needed medical services and carefully link employees with the best medical providers for their situation. We only refer to the medical professionals and facilities we would feel comfortable using for ourselves and our families.
We’re actively engaged in bringing your employees back to work. By facilitating a tentative return to work plan based on an estimate of the lost time from work, we support the employee’s return productivity and feelings of self-worth. Employers are advantaged too, when their employees are working and earning.
Our claims management services may be the best test of our service initiatives, communications skills and management expertise. In the midst of what can be an emotional experience for you and your employees, we act with urgency and listen with understanding. We take care of the details so your employees can work on their recovery and you can concentrate on your business.
Supporting our mutual cost-containment goals, our services include:
- An audit of all bills before payment
- Case management nurses assigned when needed
- Legal representation when needed
- Vocational rehabilitation when needed
- A Preferred Provider Organization Network including a Pharmacy Network
In situations where claims and facts do not coincide, iSurity thoroughly investigates the circumstances so our decisions are fair to the injured person and your company.
iSurity continually invests in the appropriate technologies and efficient business systems to back all operations and services. These systems facilitate the online processing and tracking of claims, provide information and allow iSurity to have the efficiency of a paperless office. Essentially our systems are the architecture that enables us to provide you with wonderful service – whether you need to file a claim, check its status, secure statistical data or obtain a copy of a record.