​About iSurity

​Strength. Reliability. Integrity.

CEO Message

Welcome to iSurity

If you are already working with iSurity, we appreciate the opportunity to serve you, your company and your employees. Your trust in and support of iSurity have provided the foundation for our remarkable growth. Thank you for your continued support.

If you’re considering a relationship with us, we invite you to explore the website to learn about the products and services we offer. We take great pride in providing the best workers’ compensation and brokerage services at a competitive price. Our customer relationships are long-lasting because of the extraordinary service we provide in everything we do.

At iSurity, we treat the businesses we insure, the people we insure, the agents with whom we work and our colleagues with respect. Our interactions are guided by our core business beliefs which include:

  • Always acting with honesty and integrity
  • Investing 100% of our effort in all of our dealings with you
  • Communicating effectively and responsively with you
  • Treating your needs and concerns with urgency

We earn new business and continue existing business relationships because we demonstrate that you can count on us – everyday.  We always welcome your suggestions, comments and inquiries so please reach out!

Best regards,
John Baker CEO

​An Extraordinary Company

In a world where automated telephone attendants are becoming more common and reaching a human can be challenging, business has become transactional rather than personal. The words “quality” and “service” are so overused they’ve nearly lost their meaning. However, iSurity proves that quality and service do still exist. Uniting quality products with incomparable service, we’ve become the top resource for trusted workers’ compensation insurance and compassionate cost-effective care for injured workers. In addition, iSurity’s brokerage division significantly extends our product portfolio, allowing us to offer more solutions than ever before to our agents and insureds. We carefully listen to our customers so we provide the products and services they need and desire.

Our reputation for phenomenal service is unsurpassed in our industry. During business hours, every call is answered by a real person and our insurance specialists are available to assist callers with questions or concerns. We focus on how we can best support and sustain our customers, their employees, our agents and our employees. Integrity, reliability and a sense of urgency are demonstrated in everything we do.

iSurity’s growth has been astounding, but we remember that our solid customer relationships make that growth happen. Relationships are never taken for granted here. We consider the individual requirements of each company we work with and carefully match needs with the right iSurity products and services.

When you work with us as a customer, an agent, or as an employee, you are appreciated and respected. Although iSurity’s business growth is ever increasing, we never lose sight of all of the people who make it possible.

History 

iSurity

Operating as an independent insurance agent in North Carolina, Cliff Baker helped to establish the North Carolina Mutual Employers Fund (NCME Fund) with several of his customers in 1994.  In 1995, soon after NCME’s inception, Mr. Baker was called on to build a TPA for the fund to provide unparalleled service and overall administration.  He was joined by his son, John Baker, and iSurity’s history began.

John Baker’s background as a CPA brought an additional dynamic into the fold and the Bakers began to develop iSurity and NCME from the ground up in the home state of North Carolina.  In 2005, John Baker became CEO of iSurity.

The vision for an expanded and more capable worker’s compensation product grew until iSurity finally led NCME to become a mutual insurance carrier in 2011.  The NCME Fund name went away and was replaced by Carolina Mutual Insurance, Inc.  This new setup would allow for growth and expansion into other states along with many other development opportunities.

Today, iSurity’s short-term vision is to provide unparalleled workers’ compensation expertise and service in states all across the Southeast and Mid-Atlantic.  However, iSurity's broader future is limited only by the determination and innovation of one of the best teams in the business!

iSurity Special Risk

In 2004, ​iSurity formed iSurity Special Risk (ISR), a brokerage operation that was dedicated to providing options for hard-to-place workers compensation policies.  Since that time, ISR’s offering has become general with a niche focus in Professional and Management Liability. 

The expertise ISR brings to the areas of coverage such as E&O, D&O, EPL, Cyber/Data Breach and the like is unparalleled.  Though ISR differentiates itself with a Professional Lines specialty, general property and liability offerings are available.

Our People

iSurity employees find there’s a feeling of community within the company that goes well beyond the definition of team. We search for, evaluate, hire and promote the best people we can find. Employing people who are committed to our values and work ethic is more important to us than finding people with a specific set of skills. We’ve found that skills and expertise can be acquired through training and experience. Values and ethics are sometimes harder to find. iSurity is devoted to hiring people at all levels who exemplify our standards for enthusiasm, excellence, dedication and integrity.

We’re dedicated to developing our qualified employees. It’s an investment that develops our company as well. We promote from within whenever possible, which means many of our people have been with us for a long time. They’re working and planning a future with us, just as we’re working and planning our future with them. We like the fact that their expertise and enthusiasm stays right here with iSurity.

We contribute time and goods to several non-profit organizations that have been selected by our employees. We believe it’s important to give back to our communities and since many of our employees are volunteers, we are connected with deserving groups.

 

Creed

Our Creed embodies the fundamental beliefs, principles and values of iSurity.

WE BELIEVE OUR FIRST RESPONSIBILITY IS TO OUR CUSTOMERS, THE AGENTS, THE INSUREDS AND THEIR EMPLOYEES WHO ARE COVERED.

  • Customers must be serviced promptly and accurately, exceeding their expectations.
  • We must operate with a sense of urgency; be willing and able to change directions quickly to satisfy our customers.
  • We must do everything to the best of our ability - - or don’t do it.
  • We must constantly strive to reduce our costs to maintain reasonable rates.

WE ARE RESPONSIBLE TO OUR EMPLOYEES, THE MEN AND WOMEN OF ISURITY.

  • Individuals must be respected and recognized for their merit.
  • There must be a sense of job security.
  • Compensation must be fair and adequate; working conditions clean, pleasant, orderly and safe.
  • We must be mindful of ways to help our employees fulfill their family responsibilities and spirituality.
  • Personal fitness and the pursuit of continuing education must be encouraged.
  • There must be equal opportunity for employment, development and advancement for those qualified.
  • Employees must feel free to make suggestions and express ideas.
  • Competent management must be provided - - developed and promoted from within when possible - - and their actions must be ethical and fair.

WE ARE RESPONSIBLE TO THE COMMUNITIES IN WHICH WE LIVE AND WORK.

  • We must be good corporate citizens.
  • We must support and participate in charities and community outreach.
  • Our property must be maintained and preserved.
  • We must be respectful of the environment and natural resources of the community.

OUR FINAL RESPONSIBILITY IS TO ENSURE OUR BUSINESS MAKES A SOUND PROFIT.

  • Innovations and efficiencies must always be sought.
  • We must strive to stay on the cutting edge of technology.
  • We must learn from our mistakes and turn problems into opportunities.
  • Reserves must be created to provide for adverse times and to provide a foundation for growth.
  • Our business partners must have an opportunity to make a fair profit.

TO PROSPER AND GROW, WE MUST EXERCISE THE DISCIPLINE TO ADHERE TO THESE PRINCIPLES.

Mission

The iSurity Mission Statement describes who we are and the standards by which we operate. The components of the mission statement are exhibited in the daily performance of the iSurity employees.

insurance

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Our business to protect and indemnify

Service

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Our most important asset

urgency

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In everything we do

reliability

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Our dependable trait

integrity

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Above ALL else

technology

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To be on the cutting edge

you

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Our customer